Terms & Conditions
| About Us K9 Gear Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. In the highly unlikely event that you are unsatisfied with your purchase please inform us as soon as possible, within any event within 28 days. Our Contact details: K9 Gear Limited Unit 8 The Point Market Harborough Leicestershire Phone Contact:- 07970828345 Email:- angela@k9gear.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment via paypal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Items can also be ordered by post enclosing cheque or postal order for full amount including postage, but goods will not be dispached untill funds are cleared in bank. |
| Shipping And Handling Items will be normally shipped by 1st Class Post. If next day delivery is required, telephone us on 08456 123201 BEFORE placing your order, as additional charges MAY be necessary. |
| Delivery Schedule We deliver your order as soon as possible. We would expect most orders to be received within 7 working days. However some orders will take longer, but will be despatched within 28 days or a full refund will be given, unless extended delivery time has been previously agreed. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> Additional postage for returned items which we have sent in error will be refunded. Additional postage for returned items which have been ordered in error will be charged to customer. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07970828345 (International +447970828345) or write to us at K9 Gear Limited, Unit 8, The Point. Market Harborough, Leicestershire. |
| Privacy Policy K9 GEAR LIMITED do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Additional postage for returned items which we have sent in error will be refunded. Additional postage for returned items which have been ordered in error will be charged to customer. |
| Remittance Terms Items are paid for in full at time of order using online payment system. If customers encounter any problems processing their order, they can contact us on Tel: 07970828345 or Email: angela@k9gear.co.uk, and we can usually rectify the matter for yout. Items can also be ordered by post enclosing cheque or postal order for full amount including postage, but goods will not be dispached untill funds are cleared. |